FREQUENTLY ASKED QUESTIONS
How much does shipping cost?
We offer FREE shipping on orders over $40. Any order under $40 will be charged a $4.90 flat fee for shipping and handling.
Find more info about shipping on our Shipping page here.
How long will my order take to ship?
Your order will be processed and shipped within 4 days of being placed. We do our best to expedite all orders. As soon as your order ships, you will receive a tracking email notification so you can follow your package all the way to your door. Arrival of your order can take up to 22 days after the items have shipped; however, a typical order usually takes 14 days to be delivered.
Find more info about shipping and delivery on our Shipping page here.
Where will my order come from?
We spend hours sourcing the very best baby and children room decor items to curate them for you at the most affordable prices. Some items will ship from our HQ in California and some others will ship directly from the country of the artists (Europe, Asia...). This helps reduce our costs so we are able to pass these savings onto you.
How can I track my order?
We've made it super easy for you to track your order by setting up an automated tracking system that will notify you that your item has shipped. You will then be notified when your item is out for delivery. You can also use our website directly to track your package HERE.
What is Mint and Mohair return policy?
We love our products and want you to, too! Please refer to our returns & refund page for specific details.
Why did I only receive part of my order?
Items will occasionally ship separately at no additional cost. Each package will be assigned a tracking code and you will be notified via our automated tracking system if this is the case for your order.
How does Mint and Mohair protect my information?
Our customers'privacy comes first. Therefore, you will experience the highest industry standards for payment processing. Your credit card information and personal details are encrypted during the payment process and your payment information is only used for the current transaction and is never stored. .
Any other question?
We are always happy to answer any of your questions. Please contact us directly HERE or at firstname.lastname@example.org for anything you need to know about your order with Mint and Mohair.